When your door breaks, the first step is a visit. A technician comes to the house, finds what failed and why, and gives you the price of the repair before any work starts. Here is what that visit covers.

What the visit covers

• The trip to your home, anywhere in our Bay Area service area.
• A full diagnosis. We check the springs, cables, rollers, tracks, hinges, opener and safety sensors, and test the door's balance. Not just the one part you called about.
• Minor adjustments on the spot. A quick alignment, a loose bolt, a sensor that needs realigning or a force and limit setting is often handled during the visit.
• A written quote for anything bigger, with the price set before any work begins.

We tell you on the phone, before we book, whether the visit carries any charge.

What changes the price of the repair

Parts and repair labor depend on what is actually wrong, so they are priced after the diagnosis. The main things that move the number:

• Springs: one spring or both, torsion or extension, standard or high-cycle, and whether the cables and drums are worn too.
• Cables and tracks: a cable off the drum, a frayed pair, or a bent track section.
• Openers: a repair (sensors, gear, circuit board, remotes) or a new unit.
• The door: size, weight and material.

More detail is in our garage door repair cost guide.

How we price the job

You approve an exact price before we touch anything. If we recommend replacing both springs or upgrading a 20-year-old opener, we explain why and you can decline. That's how we work across San Francisco and the Bay Area.

Three questions to ask any company before you book

1. Does the visit carry a charge, and is it credited toward the repair?
2. Will I get a written price before work begins?
3. Are parts and labor both included in that price?

Frequently asked questions